I benchmarked Glass against the five major MSP platforms — ConnectWise, Kaseya/Datto, NinjaOne, SuperOps, and HaloPSA — across 20 feature domains and three years of total cost. The result: matching or exceeding them on 19 of 20 domains, at a fraction of the price.
Same workload — and commercial platforms still require separate add-ons for SIEM, local AI, and endpoint security that Glass bundles. Whether self-hosted or licensed commercially, Glass beats every alternative on the board.
Commercial totals include basic endpoint AV/EDR add-ons (~$2/endpoint/mo). Glass saves $22,000 to $287,000+ over three years — while bundling SIEM, XDR, RustDesk remote access, Strix pentesting, and local zero-leakage AI the others charge extra for or don't offer at all.
Measured against the combined feature set of the commercial platforms. Seven of ten domains hit 100%, and all remaining domains hit 94% (~97% overall).
| Platform | Platform / mo | + Basic AV / mo* | 3-Year (incl. AV) | Glass advantage |
|---|---|---|---|---|
| Glass (Self-Hosted Internal) | $0 license | Included | $5,400 | All-in: ~$150/mo infra (saves $43K–$308K) |
| Glass (Perpetual Pro License) | $9,950 one-time | Included | $15,880 | Breaks even in 14 mo ($1,990/yr SA + infra) |
| Glass (Subscription Pro) | $999 / mo | Included | $29,970 | Billed annually ($9,990/yr · saves $19K–$284K) |
| SuperOps | $645–895 | +$600 | ~$49,000 | Glass saves $19,000–$43,600 · 39–89% |
| NinjaOne | $750–1,350+ | +$600 | ~$59,000 | Glass saves $29,000–$53,600 · 49–91% |
| ConnectWise | $1,700–2,700+ | +$600 | ~$106,000 | Glass saves $76,000–$100,600 · 72–95% |
| Kaseya/Datto | $1,650–2,225+ | +$600 | ~$314,000 | Glass saves $284,000–$308,600 · 90–98% |
Based on a 5-technician, 300-endpoint MSP. * Basic endpoint AV ≈ $2/endpoint/mo (~$600/mo, $21,600 over 3 years) — commercial PSA/RMM platforms don't include it; Glass does, via Wazuh SIEM/EDR, ClamAV on-access scanning, and multi-AV forwarding. Glass Perpetual Pro breaks even against commercial SaaS in ~14 months. Glass pricing is preliminary and subject to change at any time.
Capabilities with no commercial equivalent — or that cost five figures a year elsewhere.
Integrated MeshCentral + RustDesk OSS dual remote access with auto-checkin tokens and an interactive multi-shell terminal (CMD/PowerShell/Bash).
Screens every AI input through a guardian model before the privileged model acts. No commercial equivalent exists.
Full UniFi Talk telephony ingestion plus Android meeting audio processing via local Whisper ASR and Pyannote speaker diarization.
Full Wazuh SIEM/EDR/FIM on the DMZ plus a Go XDR engine included — versus Splunk ($200K+/yr) or CrowdStrike as separate spend.
Automated penetration testing and vulnerability mapping directly inside the platform — safe, continuous security verification.
SolidInvoice-powered PostgreSQL billing engine (glass-invoice) replaces SaaS billing platforms with zero ongoing per-seat fees.
Native SQL indexing drops catalog search latency from 3,429 ms down to 30.5 ms — replacing legacy SuperOps in production.
Interactive Three.js floorplan mapping physical assets to live health. No commercial MSP platform offers this.
Full source across PHP 8.3, Go, Python, and TypeScript — self-hosted, no contracts. Every commercial platform locks you in.
Independent of the licensing savings, the platform itself represents a substantial engineering effort — the kind of scope a commercial vendor staffs a team and years against.
| Metric | Glass | SuperOps | ConnectWise |
|---|---|---|---|
| 3-Year cost (incl. AV) | $5.4K–$30K | $49K | $106K |
| Feature coverage | 97% | 85% | 95% |
| Endpoint AV | ✅ Included | ❌ Separate | ⚠️ Add-on |
| Local AI | ✅ Best-in-class | ⚠️ Cloud | ⚠️ Cloud |
| SIEM / XDR | ✅ Included | ❌ None | ⚠️ Add-on |
| Data sovereignty | ✅ 100% | ❌ Cloud | ❌ Cloud |
| Vendor lock-in | ✅ Zero | 🟡 Medium | 🔴 Very high |
Commercial vendors lock MSPs into 3-year predatory contracts with 10% annual price hikes. Glass offers two clean purchasing pathways: an all-inclusive modern subscription or a perpetual license where you own your software forever.
Includes continuous updates, all 25+ microservices, and standard support. 2 months free with annual billing.
glass-invoice billing engineIdeal for boutique IT consultancies & startups.
$9,990/yr saves up to $76K/yr vs commercial stacks.
Designed for established MSPs & internal IT fleets.
Pay once, own the software forever. No kill-switches. Includes Year 1 of Software Assurance (Updates & Signatures).
Starter Perpetual ($4,950 / 250 ep) and Enterprise Perpetual ($19,500 / 2,000 ep) also available.
Because Glass is self-hosted on your hardware, technical support is transparent and modular.
4-hour response SLA, remote screen-share triage, monthly health-check reviews, and database upgrade assistance.
1-hour critical response SLA (P1 outages), 24/7 emergency hotline, dedicated Slack/Teams bridge, and standby disaster recovery.
Valid for 12 months ($200/incident). Pre-purchased emergency engineering tickets for unusual anomalies or Docker upgrades.
Complete end-to-end setup by Glass engineers: Docker stack initialization, SSL, Tailscale mesh, Wazuh SIEM, RustDesk relay, and admin walkthrough.
What you'll need to run it: Glass is self-hosted on your own hardware — from a ~$2–3K build, or GPU-free with a frontier-model subscription.
Hardware requirements →Glass is in active Beta — all pricing shown is preliminary and subject to change. Custom deployments, co-managed plans, and utility rate models ($3.50/ep/mo) are available upon request.